ECR Retail Systems


We have developed bespoke solutions for TOCs across the UK and Europe. RailPoS, running on the unique Go2 all in one handheld terminals, offers a proven and streamlined solution for the very best in onboard retail, stock control and logistics, crew management, and ticketing.

And our very latest, industry-leading Retail OnLine, launched in 2021, giving you the most comprehensive TOC-specific software solution running on any device. Enhanced with at-seat and pre-ordering, covid-secure by design and ready to serve.

We truly understand the intricacies of delivering specific stock to the correct train and stock location onboard, at the correct time and place, as well as the challenges surrounding the onboard sales operation as a whole.

The Retail OnLine Customer App

Feature Detail
Enables your customers to place orders at time of booking and prior to their visit or journey.
Instant purchasing
Customers can purchase items you choose to offer at any time for delivery or collection. From ticketing at point of entry or boarding, through to products to beat queues at busy till points.
Contact-free and Covid-secure
Minimise face to face interaction or queuing. Speed sales with simple ordering, collection or delivery. Pre-authorised orders with security technology measures to ensure payment and transactions are completed once the customer has received the order.
Order tracking
Ensures visibility as orders are placed, accepted, prepared and delivered.
Live updates and user controls
Putting control into the hands of you and your staff, so that the system is fully managed and monitored.
Menu browsing
Items displayed with photographs, relevant information and even tailored offers and incentives.
Live availability
Product availability, service availability and other functions can be updated and managed for any location at any point in time.
Live alerts
Keep your customers updated with live updates.
Seat and location control
Customer location data is seamlessly linked with your customers’ phones ensuring that at-seat delivery reaches the right person to complete the transaction.
Your Branding
The ECR Retail In-Hand app is fully branded to your requirements.
Customer account
Invite your customers to create profile, store preferences, browse and purchase. Present offers and discounts, tailor your offer to the individual and build your own comprehensive database.